Privacy policy

Privacy Policy

Last updated: February 26, 2026

BOSK Wardrobes (“BOSK”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products and services (the “Services”), to provide you with a curated shopping and customer experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Trade and this Privacy Policy, this Privacy Policy applies in relation to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.

We may collect the following categories of personal information depending on how you interact with us:

Contact Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Financial Information

  • Payment details and transaction confirmations
    (Payment processing is handled securely by third-party payment providers.)

Account Information

  • Username and password

  • Preferences and settings

Transaction Information

  • Products viewed, added to cart, or purchased

  • Order history, returns, exchanges, or cancellations

Communications

  • Information you provide when contacting us for support or enquiries

Device & Technical Information

  • IP address

  • Browser type

  • Device information

  • Network connection data

  • Cookies and similar technologies

Usage Information

  • How you interact with and navigate the Services.

Personal information does not include anonymous or de-identified data that cannot reasonably identify you.

2. How We Collect Personal Information

We collect personal information from:

  • Directly from you — when you place an order, submit a form, request a quote, or contact us.

  • Automatically — through cookies and similar technologies when you use our website.

  • Service providers — including Shopify and payment processors who help operate our store.

  • Partners or third parties — where permitted by law.

3. How We Use Your Personal Information

We use personal information to:

Provide and Improve Our Services

  • Process orders and payments

  • Deliver products and services

  • Manage customer accounts

  • Arrange shipping and installations

  • Provide customer support

  • Personalise your shopping experience

Marketing and Communications

  • Send promotional emails or updates (you may opt out at any time)

  • Show relevant advertising based on your interactions with our website

Security and Fraud Prevention

  • Protect against fraud or unauthorised activity

  • Maintain secure payment and website systems

Communication

  • Respond to enquiries

  • Provide updates regarding orders or services

Legal Compliance

  • Meet legal obligations

  • Enforce our policies and Terms of Trade

  • Respond to lawful requests from authorities.

4. How We Share Personal Information

We may disclose personal information where necessary, including:

  • With Shopify and technology providers supporting our store

  • With payment processors, shipping providers, analytics providers, and IT services

  • With marketing and advertising partners

  • When required by law or legal process

  • In connection with a business transaction such as restructuring or sale

  • Where you request or consent to disclosure.

Third parties process your information in accordance with their own privacy policies.

5. Relationship with Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information to operate and improve the Services.

Information submitted through our store may be processed in countries outside New Zealand.

To learn more about Shopify’s privacy practices, visit:
https://privacy.shopify.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and improve website functionality

  • Remember preferences

  • Analyse website performance

  • Support marketing and advertising activities.

You can control cookies through your browser settings.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

If you believe a child has provided personal information to us, please contact us so we can remove it.

9. Security and Data Retention

We take reasonable steps to protect personal information. However, no system is completely secure and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide our Services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements.

10. Your Rights

Depending on applicable law, you may have rights to:

  • Access personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a copy of your data

  • Opt out of marketing communications.

You can unsubscribe from marketing emails at any time using the link provided in those emails.

We may need to verify your identity before processing requests.

11. International Transfers

Your personal information may be transferred, stored, or processed outside New Zealand where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

BOSK Wardrobes
Email: info@bosk.co.nz
Address: 15 Essex Street, Christchurch Central 8011